·:[ The (vast) Right Wing Conspiracy ]:·
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A case study in customer service management…

1. How to lose customers for life:
Deliver a second expensive package completely wrong, but at least get it at the right house this time. First DHL delivered my Canon 20D to a house down the block from me in January and never asked for a signature even though the box said clearly signature required. Today they delivered my iPod back from being fixed at Apple to my side door, never receiving a signature or leaving a note as to where it was, even though the package had a rather large “signature required” sticker slapped on the front. If my sister hadn’t let the dog out 20 mins ago who knows where the iPod would have ended up.

2. How to keep customers for life:
Send year old iPod with battery life of 30 seconds to Apple to be repaired. Receive by overnight mail a *brand-spanking-new* and obviously fully working iPod in three days. Apple, I heart you.

–Pat

Here’s what I have been up too (besides work of course)….

Wednesday night was WEEZER and Taking Back Sunday at Nassau Coliseum. I have seen everything from the Long Island roller hockey team to a rodeo at the Coliseum but this was my first concert there. Seats were good, sound was pretty good (except when the drummer from TBS killed his mics) and the experience OK. The bands were great, Weezer especially. Although their set-list was unfortunately light on the Pinkerton they did whip out “El Scorcho” which I know they rarely play live ever. TBS was OK, it’s nice to see a band from LI get so popular (even if it was a hometown crowd - there were never that many people at punk shows when TBS was first playing).

Thursday night was (totally unexpectedly) the Mets vs Braves game. GREAT game, topped off by a sweet Mets win. Even though they lost tonight I am still holding out hope for the Fall.

Tonight I saw Wedding Crashers which was actually pretty hysterical. Spend the $10 and laugh for a couple of hours. John McCain and James Carville make quick cameos at one of the weddings which was amusing. And no, I do not think the National Scold is a hypocrite or should be criticized for being in a raunchy-boobie-baring-frat-flick. Get over it please.

Tomorrow (actually later on today) is HARRY POTTER! UPS best be arriving at my doorstep bright and early; I don’t want all those kiddies spoiling the book for me.

And that’s life.

–Pat